Bosch FAQ

Find answers to frequently asked questions concerning all aspects of our services.

A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

The following standard warranty period will apply in respect of the following Products in Australia and New Zealand.

  • Bosch Green Tools (including measuring tools) used solely for DIY / domestic purposes: 2 years
  • Bosch Professional (Blue) Tools: 2 years
  • Bosch Professional (Blue) Measuring Tools: 1 year
  • Bosch Lawn and Garden Tools: 2 years
  • Skil Tools: 2 years
  • Dremel Corded Rotary Tools: 5 years
  • Dremel Cordless Rotary Tools: 2 years
  • Dremel Non-Rotary Tools: 2 years
  • Dremel 3D Printers: used solely for DIY / domestic purposes: 2 years

The warranty period commences on the date of purchase of the Product by the end user of the Product.

The warranty period for Bosch Professional (Blue) Tools (including batteries and chargers) and Bosch Professional (Blue) Measuring tools, details of which are available at http://www.bosch-pt.com.au/au/en/professional/, may be extended to 6 years (Blue Extended Warranty Products) if registered with Bosch, as follows:

  • Products must be registered with Bosch within 4 weeks of the date of purchase by the end user.
  • Registration can only be made at http://www.bosch-pt.com.au/au/en/professional/ or http://www.bosch-pt.co.nz/nz/en/professional/.
  • If registered in accordance with the above steps, the extension for Bosch Professional (Blue) Tools (including batteries and chargers) will be from 2 years to 6 years, and from 1 year to 6 years in the case of Bosch Professional (Blue) Measuring Tools.
  • This warranty extension is not available for high frequency tools, production cordless screwdrivers, air tools, supplied accessories and normal wear items and consumables such as jig saw blades, drill bits etc.

The warranty period for Bosch Green Tools (including measuring tools) and Bosch Lawn and Garden Tools (details of which are available at www.MyBosch-Tools.com) may be extended from 2 years to 3 years

(Green Extended Warranty Products) if registered with Bosch, as follows:

  • The Green Extended Warranty Products must be registered with Bosch within 4 weeks of the date of purchase by the end user.
  • Registration can only be made at www.MyBosch-Tools.com.
  • This warranty extension is not available for batteries, chargers or accessories.
  • Collectively, the Blue Extended Warranty Products and Green Extended Warranty Products are referred to as the Extended Warranty Products.

Where applicable, regular calibration of your measuring tool is recommended to ensure accuracy of your product. If a tool falls out of calibration this may occur as a result of normal usage and not be a manufacturing defect.

Normal wear and tear of a tool.

Replacement of parts which would be part of normal maintenance.

Consumables items such as carbon brushes, grease, o-rings, chucks and leads. These parts wear as a result of normal usage and do not usally fail due to maufacturing defect.

Please refer to our Warranty Conditions for a full list of exclusions.

No. The warranty only applies to products purchased from an authorised reseller of Robert Bosch (Australia) Pty Ltd. For support please contact the place of purchase for support.

Bosch Power Tools can be repaired at any of our Authorised Service Locations. Click > here for a full list of service locations

Please return your complete tool (with batteries and chargers if applicable) along with your reciept to either the place of purchase or any Authorised Bosch Service Dealer to arrange a repair.

Yes, tools no longer covered under warranty can still be repaired at any of our authorised service locations. A cost estimate will be presented before any repairs take place, where you will have the option to either accept or reject the repair.

If you do not want your tool to be repaired you can select to either have the tool recycled or have the tool returned to you. Please note that a diagnostic and return fee may apply.

Repair turnaround times may differ depending on the Service location, however we aim to have your tool repaired within 5 working days.

Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool. Spare parts include: toothed belts, screws, yokes and carbon brush sets.

Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

Please visit our online Spare Parts Catalogue click > here . Here you can view exploded diagrams and part listings for our tools. Simply enter the product model or baretool number into the catalogue serach field. Exact model details can be found on the products name plate.

Generally speaking no. Spare parts are designed specific to each product. Please always check the nameplate for exact product information.

Please contact our customer service team for support. They will be able to determine the correct product and part for you.

Spare Parts can be purchased from any Bosch Power Tools retailers across Australia and New Zealand.

Our parts are thoroughly tested and precisely manufactured to the highest quality standards, to ensure durability and a perfect fit every time.

Bosch keeps spare parts available for at least 5 years depending on the demand and availability in the respective markets.

Please call our Customer Service team on 1300 307 044 in Australia or email at customerservice.pt@au.bosch.com if you have any queries in relation to warranty.

Service Hotline

1300 3070 44

Address:
1555 Centre Road
(Cnr. Centre Road & McNaughton Road)
3169 Clayton, Vic, Australia

Mon - Fri:
8.30 – 17.00 Eastern time
customerservice.pt@au.bosch.com
Frequently asked questions

Find answers to frequently asked questions concerning all aspects of our services.

Go to FAQ